Claims Advocacy
When Something Goes Wrong, We're In Your Corner
A claim is the moment your policy needs to perform. When something goes wrong, O2 Brokers stands in your corner, helping you prepare your claim, communicate with the insurer and navigate the process towards a fair and efficient outcome.
Our Claims Support
You Don't Have To
Navigate It Alone
Making a claim can be complex, particularly when you’re already dealing with loss, damage or disruption. Our role is to guide you through the process and make sure you understand what is required.
We help you document and submit your claim, communicate with the insurer and navigate the process from start to finish. Where specialist support is required, we can also coordinate with relevant claims professionals to help ensure the process is managed efficiently and fairly.
Guide. Support. Advocate.
How We Help
Support From
Notification To Settlement
Our involvement doesn’t stop when a claim is submitted. We remain available to help you navigate the process and communicate with the relevant parties.
Prepare
We help you understand what information and documentation is required to support your claim.
Submit
We assist with preparing and submitting your claim to the relevant insurer.
Communicate
We communicate with the insurer and help you navigate questions or requirements that arise during the process.
Coordinate
Where necessary, we coordinate with specialist claims professionals, including loss adjusters, to help keep the process moving.
Advocate
When challenges arise, we act as your advocate and help communicate your position throughout the claims process.
Resolve
We remain involved through the process and help work towards a fair and efficient settlement.
Claims Process
What Happens When You
Need To Claim?
The exact claims process will depend on the circumstances of the loss, the policy involved and the insurer. Our role is to help you navigate each stage with the right information and support.
01
Tell Us What Happened
Contact O2 Brokers as soon as possible so we can understand the circumstances and establish the next steps.
02
Prepare Your Claim
We help you understand what information and documentation is needed to support the claim.
03
Submit To The Insurer
Your claim is submitted to the relevant insurer for assessment.
04
Navigate The Process
We help you communicate with the insurer and respond to requirements as the claim progresses.
05
Specialist Assessment
Where appropriate, specialist claims professionals such as loss adjusters may become involved.
06
Settlement
We remain involved throughout the process, helping you navigate the claim towards a fair and efficient outcome.
Claims In The Real World
When The Unexpected Happens
Every claim is different. The circumstances of the loss, the policy wording, the evidence available and the complexity of the risk can all affect how a claim is handled.
For specialist risks in particular, claims may require detailed documentation, specialist expertise and coordination between multiple parties. O2 Brokers acts as your advocate, coordinating with specialist loss adjusters, preparing documentation and helping ensure the process is managed efficiently and fairly from start to finish.
Our Commitment
Your Broker Should Be There
When Your Policy Performs
O2 Brokers believes a great broker relationship doesn’t end at the sale. We stay with you through policy reviews, life changes and claims, providing ongoing support when it matters most.
Whether you’re protecting personal assets, managing business risk or dealing with a complex specialist exposure, our commitment remains the same: thorough advice, tailored solutions and unwavering support.
Ready When It Counts
Have A Claim Or Need
Help With Your Cover?
If something has gone wrong, you don’t have to navigate the insurance process alone. Speak to O2 Brokers and let our team help you understand the next steps.
Let us show you what the right broker relationship looks like.
Speak to Our Team
Independent Advice
Tailored Solutions
Support When It Matters